Dependable + Credible + Accountable = TRUST

We can’t just say “trust us”. We have to demonstrate why we deserve it. And we can’t just deliver that proof once. We must reconfirm with you through our actions each and every day that your trust in us is well placed. We take the relationship of trust with our clients very, very seriously. For us, trust is demonstrated by the three critical attributes of dependability, credibility and accountability.

Dependable.

Clients need a TEM provider they can count on—a partner that will meet all of their expectations, and then deliver even more. We call that “Client Value” and it’s our operating philosophy from top to bottom. Here are a few of the reasons you can depend on Advantage IQ.

• We’re Established and Stable – For 10 years we’ve had the same ownership. Many of our founders are still with the company in positions of leadership. We’ve seen tremendous growth, and we’re profitable.
• SAS 70 Type II Certified – We take our responsibilities seriously, and we leave no stone unturned in ensuring that we meet the highest standards of financial performance.
• SEC Reporting – As part of a publicly traded firm, we must meet the demands of strict financial reporting, and those results are there for all to see.
• We’re Operationally Unified – With a 100% domestic base of operations, a significant investment in personnel training and retention, and a technology platform that is designed from the ground up as an integrated system, we meet the demands of the most complex client TEM environments.

Credible.

The greatest single proof of a company’s capability to deliver value to its clients comes from demonstrated accomplishments. Our credibility derives from the following:

• Experience – Advantage IQ has managed and paid over 25 million invoices since 1996, and we now manage nearly $11B in client spend annually.
• Retention – We have retained an astounding 96% of our telecom client base over the past 5 years, and have not lost a single client for performance issues.
• Growth – Neither too fast nor too slow—we have maintained an excellent 46% average annual growth rate in telecom revenue since 2001.

Accountable.

Nobody’s perfect. And we want to make sure our clients understand that we are willing to stand up for our actions in meaningful ways. That’s why we have built rock solid performance measurement criteria into our service, and why we confidently extend the following:

• Late Fee SLA – If late fees are our fault, we pay them.
• Disconnect SLA – If disconnects occur as a result of our performance, we refund a full day of your service fees.
• Walk Away Clause – We want you to be satisfied. If you’re not, cancel your contract at any time without penalty.
• Executive Access – It’s a personal thing. Even though we’ve grown to more than 400 employees, our founding leadership takes your satisfaction seriously, and willingly engages with individual clients on any and all issues they may have.

More Than A Slogan

Our client partnerships are built on the trust that we’ll deliver exactly what we promise, and we do. And that’s the reason we proudly state that we are different… and better.