Wireless… Where The Action Is

Wireless management is now a number one priority on the radar screen of many large companies… and it should be. Not only is wireless exploding from an expense perspective, but the management requirements are uniquely challenging for the following reasons:

(click to enlarge)

• Wireless is the only area of telecom where the service levels (devices and plans) and even procurement functions are directly associated with individuals.
• Wireless is the only portable aspect of a telecom network, raising significant network security issues as devices now carry significant amounts of corporate data.
• Penalties exist in wireless cost structures for both under-utilizing and over-utilizing your contracted service amounts, so finding the optimal balance is critical.
• The dynamic marketplace with multiple service providers, ever-changing usage plans and contracts calling for complicated discounts makes the maintenance of a lowest-cost management environment a special challenge.

A Complete Service Package

Your wireless assets will include cell phones, smart phones, air cards, pagers and more — and our service covers them all. All vendors are fully supported, as are all invoice formats. And even though wireless has unique management attributes, we create value for our clients in the exact same way that we do for our wireline services.

• Customer Experience: From new client implementation, to vendor relationships, to ongoing account management and advocacy, we make your satisfaction a top priority at all times.
• Invoice & Payment Management: We receive and process invoices, allocate costs, and pay vendors with unparalleled controls and accuracy.
• Billing Validation & Resolution: We find the errors made by vendors, and we tenaciously resolve them to your advantage.
• Build and Maintain Inventories: Our central repository for wireless assets will give you visibility into make, model, serial number, purchase date, purchase price and more.
• Vendor Contracts Management: We scan and store your vendor contracts for ready access, and track expirations and other relevant business terms.
• Network & Spend Optimization: By controlling zero usage devices, cross-checking personnel moves, optimizing rate plans and more we drive costs down. Way down.

Wireless: Part of TEM or Standalone?

In an earlier day, wireless services were either not under any centralized management, or relegated to non-technical management groups such as HR. Those days are clearly over, and more often than not IT departments are taking responsibility, blending wireless with wireline operations. Regardless of whether you want to focus exclusively on wireless management, or you want wireless to be wrapped into your overall TEM strategy, we offer the support and tools you are looking for, on a platform that is experience-tested with over 150 clients and 150,000 devices under management.

Next: Wireless Network & Spend Optimization
Also: Managing Your Wireless Network