We’re Not Software, We’re A Solution.

Our integrated TEM offering is crafted from a solid foundation of innovative automation, structured workflows and knowledgeable professionals. We take that classic triangle of people, process and technology and convert it to results. But when we’re talking about the customer experience, we’re talking about you, not us.

Client Value Approach

We’re not just delivering a service, we’re delivering value. We have to connect with you in meaningful ways, we have to make you glad you chose us as your TEM vendor, we have to always provide you with a great answer to the question “what have you done for me lately”?

We’ve designed our service top to bottom with the customers in mind, and that attention starts long before we go live as your service partner. We understand the requirements to build a good foundation for success, and our 95% retention rate over the past five years is evidence we must be doing something very, very right.

The Customer Lifecycle

• Effortless Implementation: Advantage IQ has over 350 clients that we have successfully transitioned. Some came from competitors, some came from totally chaotic internal processes, and some from quite well organized environments. Wherever they are coming from, we’ve seen it, and we have an Implementation Team that can handle the job.
• Account Team & Support: Clients are assigned an account manager who serves as the single point of contact. This senior member of our team will integrate the efforts of many toward the common goal of accountable performance.
• Client Value Reporting: Each and every month we deliver a report to you with all the details on our performance for the month, the year to date, and the last 12 months. You’ll know exactly what we’ve done for you lately…and historically.
• Guaranteed Performance: We have strong SLAs around a number of performance criteria, but to take away all doubt, we make the choice very simple by adding in a 100% Satisfaction Guarantee. If for any reason you are not satisfied with our service, you can cancel your contract and walk away without any penalty whatsoever.

See Us In Action

Come visit our service delivery center in person, and you’ll see this powerful combination of people, process and technology humming 24/7 on behalf of our clients.

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