Valid, Accurate Charges

After 10 years of managing invoices, we still haven’t encountered a good reason to pay vendors more than necessary for telecom services. Have you? But all our experience has taught us that telecom vendors aren’t actually out to get you. In fact, they would prefer to bill you the correct amount – unfortunately, it doesn’t always work that way. Our system is designed to ensure accuracy.

We Start With The Facts

First we clarify and specify what you are supposed to pay for, and what you aren’t. We compile the full set of required information from invoices, inventories, contracts, CSRs, tariffs, mileage tables, client profiles and more, which becomes our data set for identifying inappropriate costs.

Five Levels of Billing Validation

There are many ways that a telecom invoice can be wrong. We’ve taken the hundreds of error types we uncover and bracketed them into five categories. That way we can build teams and processes to specialize in each one to maximize our outcomes.

• Business Level Errors: Late fees, duplicate invoices, misapplied payments, overlapping service dates, and other A/P errors that are not associated with line item charges.
• Invoice Detail Errors: Billing mistakes related to line item charges for services such as slamming or cramming which can be identified and calculated from the invoice without knowledge of a client’s contract terms or inventory details.
• Inventory Level Errors: Require analysis of the detailed USOC codes and/or individual call records to identify. Examples include stray USOC elements or invalid regulatory charges such as number portability.
• Contract Errors: Validation of charges based upon specific contract terms such as negotiated pricing, waived fees, volume discounts, term discounts or free month of service.
• Industry Level Errors: Assuring that fees charged by vendors match established values for industry published elements such as circuit mileage and USOCs.

Find More, Improve Outcomes, Track Diligently

That’s our philosophy around billing errors, and it really works. We’ve built our systems and motivated our staff to identify the maximum number of errors possible. Then we train them how to document correctly and work with the vendors to yield the best possible result on billing error claims. And finally, we make sure that everything we are working on is brought to a timely conclusion, and shared with you.

Next Step: Inventory Building and Maintenance