The Advantage IQ Difference

The success of Advantage IQ hinges on many factors, but the primary reason is our dedication to detail. That may not sound as exciting as patented technology and expertise (we have those too!), but it’s the details that create a valuable experience for our clients. So, we focus our team on watching every detail, from maintaining our technological edge, to process improvements that make our communications and service to you quicker and easier. It’s also watching for details like billing errors, usage trends, in-service training, installation processes and procedures, and even the formatting of reports. Our job is to make yours easier, and that means every detail counts.

Superior Client Service

Advantage IQ is committed to providing superior service—service that is friendly, responsive, and results-oriented. Our team of experienced professionals will work hard to earn your respect as valued members of your team.

As a client, you will be assigned an account team that will be dedicated to managing the day-to-day activities of your account. Your account manager will act as the liaison for all communications regarding your account and will be responsible for:

• Resolution of identified billing errors, late fees, shut-off notices and rate schedule conversions
• Bill consolidations, payments and related issues
• Communication of potential savings opportunities identified during the billing audit and rate schedule review process
• Communication regarding your facility billing-related issues
• Facilitating the implementation of additional service levels and components

Our dedication to providing the best facility intelligence is unwavering. We will continue to develop new products and services to deliver the information needed to ensure you are able to manage costs, conserve resources, and reach peak operating efficiency. We partner with you so that we are both focusing on improving the bottom-line results for your enterprise.