Telecom Case Studies

Case Study One

Long Distance bill for national fitness chain is off the hook... Advantage IQ resolves errors and obtains credit.

Recently, Advantage IQ received a Long Distance bill for a national fitness chain client. Not only was the physical size of the bill well over 1,000 pages, but the full amount of the bill seemed unusually high. Some initial research into past bills by a team analyst found an increase from approximately $3,000 a month to over $11,000. The client was notified and Advantage IQ began researching the exact cause. Turns out, a nationally known LD provider had been charging the client at the normal rate of .10 a minute instead of their contracted rate of .02 a minute. Advantage IQ requested a re-rate for two months of bills and received a total of $23,333.99 credit adjustment. In addition, the LD carrier also double-checked their charges for the client’s DS1 line for this same bill and found that it was also wrongly charged. They have re-rated the charges for this service and credited back $763.84 to the client. Total savings = $24,097.83.

Case Study Two

Airline now flying smoothly after telecom billing errors corrected.

Frequently our clients recognize there are problems with their telecom expense management efforts, but they can't always put their finger on what those problems might be. The most common reason for this problem is because they don't have the resources to perform the required anaylsis. A recent Advantage IQ audit for a US airline began just that way. The client had undergone recent facility changes, and the newly hired telecom manager wanted to get his expenses validated and under control quickly. Within 60 days of gathering the client's telecom information, we were able to identify billing errors and arrange for credits of nearly $200,000. Large errors were found in T1 discount calculations, long distance rates, LEC services and regulatory charges.

Case Study Three

National perfume retailer’s LD bill not so sweet smelling... error in PIC identified and bill credited.

When service was first established for one of the client’s sites, an error in the LEC’s programming led to an incorrect PIC for the LD carrier. As a result, casual billing was placed on the account. After an incredible amount of tenacity on the part of the Advantage IQ account manager, the LEC found their programming error and corrected it. The casual billing was re-rated and the client received a credit of more than $23,000!